Hands-on training is the most important development tool in the deskless workplace. From restaurants and hotels to retail stores, manufacturing lines, and healthcare facilities, frontline capability is built alongside peer trainers and managers every shift. In fact, 95 percent of organizations rely on on-the-job training (OJT) to build frontline skills. Yet while L&D chases the next big technology, OJT remains overlooked, leaving frontline employees’ success dependent on which trainer they happen to get.
The result? Employees get thrown into the job before they’re truly ready. Confidence drops. Performance suffers. Turnover rises. And companies continue wasting time and money on training that doesn’t stick.
It's time to fix OJT. Join a panel of L&D leaders from food service, construction, and hospitality for a practical conversation about improving hands-on job training in fast-moving frontline environments. Your business relies on your frontline. Don't leave their training to chance.
Key Findings
Delivering a more consistent training experience across teams and locations
Better equipping managers and trainers to support employees in the flow of work
Building connection during training to drive confidence and reduce turnover
Getting frontline employees ready to perform from day one
