About
Most L&D teams aren’t underperforming: they’re just operating inside a model that was built for a different era. Centralized intake with no prioritization criteria. Long build cycles disconnected from business timelines. Governance structures that reward saying yes to everything. Measurement systems that track activity instead of impact. The traditional structures L&D uses haven’t kept pace with how business moves today. As a result, even the most talented teams end up looking reactive inside that system.
In this session, you’ll explore the patterns behind this L&D dysfunction and learn how to reframe the conversation from “we need better people” to “we need a better operating model.” Based on her new book Running L&D Like a Business: Drive Value with Learning Operations, speaker Tracie Cantu will share tested solutions drawn from her 20+ years of transforming learning operations at Whole Foods Market, Meta, Atlassian, and other enterprise clients. You’ll leave with a deeper understanding of the structures that are holding L&D back and practical advice on how you can use learning operations approaches to fix them.
Key Takeways
- Why L&D dysfunction is rarely a talent problem and almost always a structural one
- The core components of a Learning Operations Business Model and what makes it different from how most teams operate today
- Where to start if you’re ready to move from a reactive service provider to a strategic business partner
Primary Capability Covered: Talent Strategy & Management
Participation in this event, either live or recorded, can be reported for one (1) professional development point toward initial certification or recertification requirements for the APTD or CPTD credential.
Speaker
