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Webinar | Learning and Development
Beyond Content: Creating Human Connection in the Training Room
Thursday, October 8, 2026
2:00 PM - 3:00 PM EST
About
Learners have never had more access to information, yet many feel increasingly disconnected from one another. At the same time, facilitators are being asked to deliver learning experiences that drive engagement, participation, and lasting impact.
Join Moe Poirier, author of The Five Personas of Facilitation, to explore how facilitators move beyond subject matter expertise and content delivery. Discover how your natural strengths help participants feel seen, heard, understood, and valued. Uncover practical approaches to creating human connection, increasing engagement, and delivering learning experiences that leave a lasting impact.
Key Takeaways
Primary Capability Covered: Training Delivery and Facilitation
Participation in this event, either live or recorded, can be reported for one (1) professional development point toward initial certification or recertification requirements for the APTD or CPTD credential.

Featured Resource
By Moe Poirier
What makes a facilitator truly effective? More than just expertise, it’s your presence, awareness, and ability to adapt in the moment.
The Five Personas of Facilitation is for trainers and facilitators who want to go beyond basic technique and uncover the deeper drivers of their success. It’s a practical, structured guide to understanding your unique approach and using that insight to grow.
Through his distinctive Five Personas framework—the Sensei, the Drill Sergeant, the Superhero, the Confidant, and the Jester—facilitation expert Moe Poirier explores the mindsets and behaviors that shape how you deliver training. You’ll learn how to identify your strengths, recognize your default tendencies, and pinpoint areas for development. More important, you’ll discover how to turn those insights into action, building confidence, expanding your impact, and elevating the learning experience for every participant.