There’s a new intensity landing on customer-facing teams: Quotas for revenue and productivity are growing exponentially, with the expectation that AI and tech will help drive them. Yet the very same tools that are driving scale are also creating more skeptical customers, which raises the bar for your team to build trusting relationships and positive customer experiences.

In this session, we’ll explore how you can build programs that develop inner capacity for revenue performance when the pressure is on: perception, self-awareness, and emotional awareness.

During this event you will learn:

• Apply an “upstream” development framework: Create training that develops the inner foundation for performance, rather than just drilling behaviors.
• Make relationships the differentiator: Build the internal skills (self-awareness, emotional agility) that let teams stand out when automation makes every other interaction sound the same.
• Address the generation gap: Design programs that target the intergenerational misfires that can occur, both within teams and with customers.