High performers don’t just think clearly; they read people accurately. In fast-paced workplaces, misreading emotions leads to missed cues, poor feedback, and costly “people problems.” This webinar reframes emotional intelligence as a trainable cognitive skill rather than a personality trait. Through real-world scenarios, you will learn how emotions show up in voice, posture, pacing, and language, and how to separate real signals from bias and noise for stronger leadership and better results.
Key Findings
Accurately identify emotional cues.
Differentiate emotional signals to avoid common misreads.
Apply emotion perception skills to improve leadership presence.
Primary Capability Covered: Emotional Intellligence & Decision Making
Participation in this event, either live or recorded, can be reported for one (1) professional development point toward initial certification or recertification requirements for the APTD or CPTD credential.
